Firstly i would like to say, any good reviews on this place are fake and done by the company themselves.
now here is my experience with the company.
A few months ago i ordered a dress and cancelled it within 24 hours, This seems simple enough, no money was taken so they simply just had to cancel. However, 3 days later the money was taken out of our account and after contacting the customer service multiple times, asking why and when can we have a refund, they said " i am sorry for this, but dress was shipped, and it is too late to cancel the order". (including broken english) This surprised us as it was 3 days after the order was taken and it was also supposed to be custom made to our specific measurements, so we began to question this excuse and the overall quality of the dress at all. Then we agreed that we will wait for the dress to come so we can then send it back and get the refund we deserved in the first place. However, once again it wasn't that simple, its now two months later and the dress hasn't arrived and all kind of response from the customer service has stopped. They ignore our emails and fail to respond with any valid excuse. I have proof of all of this saved on my emails yet they still fail to take responsibility. This is the most obnoxious and unprofessional website i have ever seen and i demand that they contact me ASAP. They have also gone as far to delete my account so that i cannot see the order status of the dress.
To conclude, on a website like this even something that seems so simple can turn into a disaster
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $199. The author is overall dissatisfied with Joannesdress. The most disappointing about joannesdress customer care from Joannesdress was customer service and whole experience , but reviewer liked dress. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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